FAQ
Pre-Move Planning
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FAQ
General Questions
LifeTime Movers provides a range of services, including local and long-distance moving, packing and unpacking, and storage solutions.
You can book a move by contacting us through our website, calling our customer service line. We’ll guide you through the process and schedule your move according to your convenience.
It’s best to schedule your move at least 2-4 weeks in advance to ensure availability and allow us to prepare for your specific needs.
LifeTime Movers serves both local and long-distance moves. Please contact us for specific information about our service areas.
Yes, we do offer same-day moving services, subject to availability. Please contact us as early as possible to check availability.
FAQ
Price Questions
The cost of your move depends on various factors such as the distance, size of the move, and additional services required. We provide a detailed quote based on your specific needs.
No, we believe in transparent pricing. The quote we provide includes all fees and charges. Any additional costs will be clearly communicated to you in advance.
Yes, we periodically offer discounts and promotions. Please check our website or contact our customer service for the latest offers.
We accept various payment methods, including credit/debit cards, checks, and cash. Payment terms will be discussed during the booking process.
Yes, a deposit is typically required to secure your booking. The amount and payment terms will be explained during the booking process.
FAQ
Moving Valuation Protection
Yes, all moves with LifeTime Movers include basic liability coverage. We also offer additional value protection options for added protection.
Moving Valuation Protection
We offer basic liability coverage and full value protection. Our customer service team can provide details on each option to help you choose the best coverage for your needs.
UNDERSTANDING RELEASED VALUE PROTECTION
Released Value Protection is offered by movers at no additional charge because the protection is minimal. Released Value Protection is based on the weight of each individual item, not the total weight of your shipment. Where Full Value Protection covers items at a minimum of $6.00 per pound of the total shipment, Released Value Protection covers items at only $0.60 per pound per item, meaning it pays out only on the weight of the individual item that is damaged. So your same shipment of 10,000 pounds has a maximum coverage of $6,000 under Released Value Protection, as opposed to $60,000 under Full Value Protection. But remember, the coverage is based on each item’s weight. So if you have a chair that weighs 50 pounds, the maximum coverage for that chair is $30, no matter what the replacement value is.
If you choose to go with Released Value Protection, you are required to sign a specific statement on the bill of lading or contract agreeing to it. Just remember that you will only be compensated according to the weight of the item, not its actual value. If you do not select Released Value Protection, your shipment will automatically be transported at the Full Value Protection.
UNDERSTANDING FULL VALUE PROTECTION
Full Value Protection provides for the replacement value of belongings that are lost or damaged during your move. Full Value Protection is the more comprehensive option, and therefore costs a bit more, but is considered the best option for protecting your belongings. Unless you specifically request to downgrade your coverage to Released Value, your mover will most likely automatically include Full Value Protection in your moving estimate. Ace Relocation strongly recommends Full Value Protection and includes it in your moving estimate unless you specifically request to downgrade to Released Value Protection.
With Full Value Protection, if any of your items are lost, destroyed, or damaged while moving, your mover will either:
- Repair the item.
- Replace with a similar item.
- Pay for the cost of the repair or the current market replacement value.
Full Value Protection covers your belongings at minimum of $6.00 per pound of the total shipment weight. For example, if the total weight of all your belongings being transported on the moving truck is 10,000 pounds, then the minimum coverage of your shipment is $60,000. So, in the unlikely event of the loss of all your belongings, under Full Value Protection of a 10,000 pound shipment, you would be covered for $60,000. If you have high-value belongings, usually items valued at over $3,000, you should itemize these and declare them on a high value inventory form. When you do that your mover will include these declared high-value items above and beyond the standard $6.00 per pound.
MOVING COVERAGE – WHAT YOU NEED TO KNOW
In summary, if your belongings get damaged during an interstate move using licensed, professional movers, your items will be protected by Released Value Protection or Full Value Protection. Always look for a reputable, licensed mover and ask about their valuation coverage options.
In the unlikely event that an item is damaged, please report it to our team immediately. We will work with you to resolve the issue and file a claim if necessary.
Our professional movers are trained to handle your belongings with care. We use high-quality packing materials and secure packing techniques to ensure the safety of your items during transit.
Yes, you can pack your own belongings if you prefer. However, we recommend using our professional packing services to ensure items are packed securely and efficiently.
LifeTime Movers
Reliable Moving Services Tailored to Your Needs!
Our professional moving team is equipped with excellent skills in planning, packing, loading, driving, and delivering your belongings to the exact place you need them delivered, at the exact time.